How To Incorporate Great Teaching Skills In Your Training Sessions To Get Outstanding Results


A client asked me how she could become a better trainer for her team. She has raw talent and a passion for teaching but was  not sure if she was doing a “god enough” job…

I thought I’d share the training with you too.

Click here to download the PDF document “How To Incorporate Great Teaching Skills In Your Training Sessions To Get Outstanding Results”

What Makes an Extraordinary Teacher?

You may have a natural gift for teaching and you’d like to get even better at it or you might just find yourself in a position where training is required and it’s down to YOU but you feel like you’ve been thrown in the deep end.

Either way this Business Tutorial is designed to help you refine your skills and get much better performance from your students.

Great teachers create a challenging, nurturing environment for their students. When you create an environment of enthusiasm and anticipation for the training then the participation rate shoots up and your job is half done!

Your own knowledge, skills and expertise are only part of the requirements to be a great teacher. Being able to share those things in a way that students enjoy and understand is the most vital component. Being great at your job won’t necessarily make you a good teacher – it takes time and effort to learn to teach.

With that in mind here are the skills that I use and teach; they are the ones that work best for me…

9 of the BEST Skills for Teachers and Trainers
To Get Outstanding Student Results

Teaching is a two-way exchange: you can learn as much as you teach if you include your student in the process.

Set up an environment of mutual respect where each person’s ideas and opinions are valued. Students need to feel safe to express their feelings and listen to and learn from others.

  1. The teacher’s responsibility is to set the “Rules of the Game” by explaining how teaching sessions work and the expectations for how people participate. Once you’ve explained it, get everyone to agree to the rules.
  2. Make sessions fun and interactive. People learn much faster and better when the lesson is enjoyable.

You may be very good at what you do, but there is a chance that you won’t know everything. Don’t set yourself up to have all the answers to everything – include your students in the learning process and if you don’t have an immediate answer to a question there are several ways you can deal with it:

  • Flip the question back to the class to see if others have any ideas. For example you could say “That’s an interesting question – who else has come across that problem?”  “Let’s toss some ideas around to see what solutions we can find”
  • If it’s something technical that can’t be solved in class you can either assign the person who asked the question to do some research (or the whole class) or offer to provide the solution (if they can’t) and do a training on it at the next session.

This is a blanket rule for everyone – teacher AND students. Only promise what you intend to do. If you set assignments to be completed get agreement that the work will be completed and returned by a certain day at a certain time – e.g send to me by 5.00pm Thursday. If you promise something as the teacher, make sure you follow through to set the example.

  1. Make a note of what agreements and action items are made and hold people accountable to their promise.
  2. If they get “stuck” be prepared to help, but don’t do it for them.

We all have some of each but usually lean towards one particular style. (Sometimes the style may change depending on what you are learning.) Don’t assume that someone is not paying attention if they are leaning back with their eyes closed – they may be highly auditory and need to filter out distractions to listening) Unless they fall off their chair or start snoring of course – that’s a dead giveaway that they’re just not engaged!!!

None of us are 100% of only one style, but as you’ll see above more people learn by seeing and doing that just hearing.

People learn is different ways. The three main styles are:

  • Visual                           they learn by seeing                      40%
  • Auditory                      they learn by hearing                    20%
  • Kinaesthetic               they learn by doing                        40%

We all have some of each but usually lean towards one particular style. (Sometimes the style may change depending on what you are learning.) Don’t assume that someone is not paying attention if they are leaning back with their eyes closed – they may be highly auditory and need to filter out distractions to listening) Unless they fall off their chair or start snoring of course – that’s a dead giveaway that they’re just not engaged!!!

None of us are 100% of only one style, but as you’ll see above more people learn by seeing and doing that just hearing.

Keep your lessons interactive, interesting and include all 3 modes of learning in your teaching and you will capture everyone in the class.

The best way to find out how your students like to learn? … Ask them!

People are surprising resourceful and creative when given the chance. It has been proven that students rise to the level of the expectations of the teacher.

  • Tell a class they are a room full of geniuses (and treat them accordingly) and they will perform at that level. Tell a class they are not very bright and need hand holding all the way – and that’s exactly what you’ll get.
  • Give people things to do that are within their capabilities and then set some “stretch” assignments and ask them to grow into them.
  • People are happiest when they are learning growing and achieving.

Set the right environment for learning. How you praise, acknowledge and reward achievement will depend on the culture of the team, business or classroom and the individuals within it.

  • Work out with your students how they would like to be acknowledged or rewarded. Find out what drives them. Don’t assume that everyone operates the same way because they don’t!
    1. Some like to have a measure against themselves to achieve their Personal Best
    2. Some like individual praise like employee of the week
    3. Some like to have team goals to achieve
  • Each method requires some way of keeping score. Set some measurable targets for the class and get them to report the scores weekly, monthly or whatever is appropriate. We’re looking for a way of seeing measurable improvement.

The very best teachers and trainers have a love of learning and self-improvement. When you set that example for your students they will have a great role model to learn form. What you SAY is nowhere near as powerful as what you DO.

  • As well as teaching tried and true basics bring cutting edge information to your lessons. Keep it fresh relevant and interesting
  • What are you learning to get better at being YOU as well as getting better at your work?
  • Go for constant and never-ending improvement. Get feedback after each session to find out how the session went. Was there anything you or the class could have done differently to make that session better?

Just as people have different learning styles as in the VAK System (above) they also have different personality profiles.

  • Some people are more outgoing, louder and more “visible’
  • Some people more reserved, preferring to stay in the background.
  • Some people are more task oriented – preferring to work quietly alone
  • Some people are more people focussed and prefer to work within a team or with others
  • Some people are quick thinking and quick acting – happy to learn from their mistakes
  • Some people are much slower to make decisions, need more details and worry about making mistakes

DISC Profiling is a way of understanding how different people operate. There are no right or wrong styles. And when you learn to communicate with someone in their own natural style (and they do the same for you) you get fewer mistakes, more cooperation and better collaboration.

Ask about DISC Profiling and training for you and your team


Perfection is very hard to achieve. It often makes people procrastinate or never attempt anything out of fear of failure.

Striving for excellence will allow you to be human, make mistakes and learn from them and constantly improve

        • As a teacher encourage people to experiment and try new things.  Even if something fails you’ve just learned how NOT to do it next time.
        • Encourage students to find their own answers and not to be afraid of giving the “wrong” answer.
        • Be inclusive: some personalities will be louder and more outgoing than others. Encourage the quieter ones to participate too.
        • Learn to ask great open ended questions:
  1. A closed question will give you a one-word answer e.g. to the “did you, have you, are you, how many” types of questions you’ll get a typical answer like “no, yes, 3”. Which is OK when you want a short answer but can easily close off conversation and will put the focus straight back on you to ask another question. Ask too many closed questions and you will sound like an interrogator
  2. Ask an open ended question like “Tell me about…” or “How did you discover…” or  “what kinds of things could you…” or “what would be the best way to…” and the  conversation will open up and become more interesting. People can solve a lot of challenges and learn a lot just by talking them through

A pat on the back before you move on

Instead of focusing on things you didn’t get done in the last 12 months I think
this time of the year is perfect for looking back on what you DID achieve – before you make any resolutions for the New Year…

…here’s a little memory jog to review what you achieved:

• In the last 12 months I grew… my turnover, my profit, my team, my
premises, my database, my business relationships…

• In the last 12 months I got to grips with and learnt more about… attracting the right customers and where they come from, how much they spend with me on average, what makes them happy… (and what makes ME  happy!)

• In the last 12 months I cut pruned or trimmed….costs, poor customers,
unsuitable employees, time spent on unimportant work…

• In the last 12 months I got better at… my role, leadership, dealing with
overwhelm, making money, my potential, clearing my emails, delegating
jobs I no longer have to/want to do…

• In the last 12 months I unlocked or locked-In …the secret to my success,
great marketing that works, new awesome customers, new contracts, new

• In the last 12 months I finished, refined or smoothed… some systems,
debt collection, teamwork, policies and procedures, customer service…

• In the last 12 months I cleaned out… some old junk I didn’t need –
including stock, got rid of some roadblocks or beliefs that were holding me
back; the bottlenecks in our delivery process; cleared the blockage in our

• In the last 12 months I fell down, got up, went sideways, moved
forwards… and learnt a lot more about business and myself

Take a big pat on the back – you deserve it!

Now go kick some Seriously Fun business butt in 2014…

My Gift to You

If you suspect you might be a closet WORKAHOLIC…

…squeezing in just one more task, one more little “nightcap” before you shut down and turn off…

…working weekends again when you promised yourself you wouldn’t…

If the deadly cocktail of broken sleep, problem clients, and money stress is making you doubt your ability to run a successful business…

and you’d really much rather have more…

Confidence,.. Money… Passion… and Freedom…

Then this is my Gift to You…

Click the image below to open my gift…


Pauline Bright

Game ON

Is it time to play in a different league?

If your business were a game what league would you be playing in?
• Little league?
• State Tournaments?
• National Championships?
• Olympics or World titles?

Being honest with yourself, are you playing the game of business at the level you want to play at?

It could it be that you are taking your talents and skills and experience for granted and it is time to step up and play a BIGGER game!

WHO you pitch your business to may be an indication of the level of your confidence in yourself to deliver an outcome.

One Size DOESN’T fit all! Your business is NOT for everyone.

You may find that attracting “little league” customers who are not able to pay you what you’re REALLY worth is affecting your ability to make decent money, which in turn makes you nervous and erodes your confidence in yourself to run a successful business.

It’s hard to stay positive and motivated when you are struggling!

Here’s what I’ve discovered…

If you change your thinking about the game you’re playing, you can offer the same product or service to different levels of customers at different price points:

For example, a talented hairdresser can serve the local cut and colour market OR be a celebrity hairdresser to the stars. Same skill set, different market, different level of self-belief or desire.

Like having Bronze, Silver or Gold categories of customers
• DIY – do it yourself customers who prefer to do it themselves
• DIWM – do it with me customers who want some help
• DIFM – do it for me customers who want you to do it all for them

However that translates to your business, you can decide the “mix” of customers that you want – or only focus on ONE category.

Work out what is high FUN and high PROFIT for you and you never need to
struggle again.

If you want to play the game at a higher level, what level will you choose?

Business Overload – 7 Effective Ways to Re-energise When You Feel Like Throwing in the Towel

Intelligent hard working people don’t set out to fail; but some days it just all gets a bit much…

I can’t “gloss over” the facts – it DOES take HARD WORK to make a business work – and it takes passion and courage and discipline and determination and vision and sometimes sheer bloody “stick-ability”. Nobody I know developed a successful business without doing some work…

They have the willingness to do what other people won’t do.

I’ve discovered that there are two types of people in this world

  1. There are people who fall in love with the idea of being successful
  2. And people who roll up their sleeves and get on with the work to become successful

If you’re struggling right now, DON’T throw in the towel!

If you’re business is sound and you’ve got the fundamentals right then there will be a little “lag” time between now and the success you want.

Here are 7 Ways to effectively tackle overwhelm, stress and tiredness:

  1. Practice the 3 “P’s” – Patience, Persistence and Positivity – be realistic. It takes time to build a good business – be prepared to give it your best shot. Celebrate each milestone of success and record your progress. Pat yourself on the back more.
  2. Reconnect with your vision – what was it you went into business for? What will your business look like in 2, 5, 10 years’ time. If you wanted a lifestyle business hook back into what that means to you. SEE yourself in the future.
  3. Work to a diary – not just an appointment book. Structure a weekly diary with set tasks and routines to cover all of the things you need to take care of each week or month. Separate them into PROactive and REactive. Make appointments with yourself in your diary – and keep them. Make set times to do the work, do some admin, check the finances, work on growing the business – any regular activity that you would like to do that is not getting done now, including a little rest and relaxation. If you find yourself getting too busy, ask yourself “Is what I’m doing right now getting me closer to my goals?”
  4. Get clear on your role – don’t be the “dogsbody” or the “trouble-shooter”. Define your best talent and skill and work in that role. Being happy in your work is a BIG client magnet.
  5. Outsource as much as you can – get that superhero suit off and give other people the opportunity to help you. Get a PA if you need one, a bookkeeper, a virtual assistant, technicians, salespeople, marketing people. Do whatever it takes to get other people doing the work of your business to free up your time.
  6. Have you own personal “cheer squad”– surrounding yourself with people you can confide in; a coach, a mentor, your accountant, and great friends who believe in you and will cheer you on. Be around people who make you laugh and give you a “reality check” – and above all don’t be so serious! Having your own business is meant to be FUN.
  7. Get physical to get rid of pent up stress – Yell and complain and bitch if you need to – get it out of your system, just don’t stay in negative emotion. Meditate, go for a run, swim, ride, get a massage, go to the gym… anything to break the state of feeling stuck or overwhelmed.

So, here’s to focusing on the days when you’ve reconnected, when you love your business and it’s so fantastic that you don’t even mind the time and effort it takes to build something worthwhile…

…it also helps not to take yourself too seriously. You won’t die of embarrassment from doing crazy things that don’t quite work – I haven’t yet. I guarantee you will make some mistakes, you’ll have egg on your face and things won’t quite go according to plan; BUT you WILL survive and you’ll get stronger and wiser every time.

…it helps to be flexible when things change. Just when you think you’ve got it together the rules will change – go with the flow.

7.5 THE BONUS TIP … it helps to have a sense of humour in BIG CHUNKS – See the silly side of things, invite people into your life who make you laugh more!