Site Owner Bright Business Trust, values the privacy and security of the information that you share with us through the paulinebright.com website
If you have questions or concerns regarding this statement, you should first contact Pauline Bright at 0413 739 196 (international +61 413 739 1960)
Collection of Information
In order to use the paulinebright.com website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by paulinebright.com is collected via correspondence from you or your company. This may be via the telephone, Email, mail or directly through our website.
Use of Collection Information
Any details collected from paulinebright.com customers are required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
paulinebright.com uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
paulinebright.com may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
paulinebright.com does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by paulinebright.com or any outside party.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within five (5) working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within one (1) working day.
If you wish to query a delivery please contact us.
Cancellation, Refund & Returns Policy
1 to 1 Coaching programs:
These programs are a 12 month commitment with the option to renew. Many clients stay for two or more years because they achieve outstanding results and are happy to continue to achieve the next level. If you do not achieve reasonable results at any time in the 12 months you or your Coach may elect to terminate this agreement at any time upon thirty days’ notice in writing. Coaching fees must be paid in full to your end of coaching termination date. This is required after the first month that you commence the program.
Group Coaching Program:
We provide a full money back guarantee for Group Coaching Programs within the first 30 Days.
If in your first month, you attend the online and live workshops, participate fully in the training and are not completely satisfied you will be refunded the whole amount of the Group Coaching fees you have paid. You must provide written documentation of your dissatisfaction within the first 30 days of the commencement of the program. Money will be refunded within five (5) working days where practicable. If you continue on the program but are unable to attend the workshops for any reason, you will be supplied with an online link to recordings of the content and any templates and resource materials used in the workshop.
Single Workshops, Seminars and Training:
We provide a full money back guarantee for all single workshops, seminars and training. If you attend the workshop, seminar or training, participate fully but are not completely satisfied you will be refunded the whole amount of the fee that you have paid. You must provide written documentation of your dissatisfaction within 24 hours of attending the workshop, seminar or training. Money will be refunded within five (5) working days where practicable. If you are unable to attend the workshop for any reason, we require 24 hours’ notice for a full refund.
Cancellation of a Workshop or Seminar:
If in the unfortunate event that we have to cancel a workshop for which you have paid you will receive a full refund of money paid or you will be offered a substitute workshop on another date.
If for any reason you are not completely satisfied with your purchase we will give you a Thirty (30) day money-back guarantee from the time you receive the goods. If the goods have been damaged in transit, please contact us for replacement.
Please email us within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit therefore advise you take out shipment registration of insurance with your postal carrier. paulinebright.com will not be responsible for parcels lost or damaged in transit if you choose not to insure.
We disclose Personal Information or Prospect Information to other companies and individuals to perform functions for us under confidentiality agreements. These types of agents include mailing and delivery companies, marketing service providers, database managers, customer service representatives, and other agents who perform functions for or on our behalf. These agents may perform functions such as analysing data, supplying marketing assistance, providing search results and links (including paid listings and links), fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, processing credit card payments, and providing customer service. Where we disclose Personal Information or Prospect Information to organizations that perform services on our behalf, we will require those organizations to use such information solely for the purposes of providing services to us and to protect the Personal Information or Prospect Information with appropriate safeguards.
We make goods and services from suppliers available to customers for purchase by credit or debit card. We have confidentiality agreements with these suppliers. We share Personal Information or Prospect Information with suppliers to complete transactions, resolve customer comments or complaints, and for administrative and analytical purposes like accounting, billing and audits, and information system management, and other, similar uses.
Retention and Access
We will take reasonable steps to keep Personal Information or Prospect Information accurate, complete, current, and relevant to its intended use. We keep Personal Information or Prospect Information only as long as we need it for the reasons it was collected. When Personal Information or Prospect Information is no longer required for our purposes, we have procedures to destroy, delete, or erase it or to convert it to an anonymous form.
Any information that paulinebright.com collects from visitors to this web site will be used, stored, or processed, in whole or in part, in Australia. The principal place in which we hold Personal Information or Prospect Information is Perth, Western Australia, Australia. All purchases from this Web Site are made in Australia and charged in Australian Dollars (AUD) unless otherwise stated.
At your request, we will provide you with reasonable access to your Personal Information, so that you can review what we have stored and, if you choose, request corrections to it. You may request access by writing to us at the address listed in the Contact Information below. After you request access, we will provide the Personal Information that you request as soon as practically possible and generally no later than thirty days following the request. If you wish to correct your Personal Information, please send us a written explanation of the particular information that you believe should be corrected. Where information will not or cannot be disclosed, we will tell you the reasons for non-disclosure.