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Evolutionary Business Design

How To Incorporate Great Teaching Skills In Your Training Sessions To Get Outstanding Results

TALENT SKILLS EXPERIENCE

A client asked me how she could become a better trainer for her team. She has raw talent and a passion for teaching but was  not sure if she was doing a “god enough” job…

I thought I’d share the training with you too.

Click here to download the PDF document “How To Incorporate Great Teaching Skills In Your Training Sessions To Get Outstanding Results”

What Makes an Extraordinary Teacher?

You may have a natural gift for teaching and you’d like to get even better at it or you might just find yourself in a position where training is required and it’s down to YOU but you feel like you’ve been thrown in the deep end.

Either way this Business Tutorial is designed to help you refine your skills and get much better performance from your students.

Great teachers create a challenging, nurturing environment for their students. When you create an environment of enthusiasm and anticipation for the training then the participation rate shoots up and your job is half done!

Your own knowledge, skills and expertise are only part of the requirements to be a great teacher. Being able to share those things in a way that students enjoy and understand is the most vital component. Being great at your job won’t necessarily make you a good teacher – it takes time and effort to learn to teach.

With that in mind here are the skills that I use and teach; they are the ones that work best for me…

9 of the BEST Skills for Teachers and Trainers
To Get Outstanding Student Results

#1       CREATE THE RIGHT ENVIRONMENT:
Teaching is a two-way exchange: you can learn as much as you teach if you include your student in the process.

Set up an environment of mutual respect where each person’s ideas and opinions are valued. Students need to feel safe to express their feelings and listen to and learn from others.

  1. The teacher’s responsibility is to set the “Rules of the Game” by explaining how teaching sessions work and the expectations for how people participate. Once you’ve explained it, get everyone to agree to the rules.
  2. Make sessions fun and interactive. People learn much faster and better when the lesson is enjoyable.

#2       YOU DON’T HAVE TO BE THE “GURU” OF EVERYTHING
You may be very good at what you do, but there is a chance that you won’t know everything. Don’t set yourself up to have all the answers to everything – include your students in the learning process and if you don’t have an immediate answer to a question there are several ways you can deal with it:

  • Flip the question back to the class to see if others have any ideas. For example you could say “That’s an interesting question – who else has come across that problem?”  “Let’s toss some ideas around to see what solutions we can find”
  • If it’s something technical that can’t be solved in class you can either assign the person who asked the question to do some research (or the whole class) or offer to provide the solution (if they can’t) and do a training on it at the next session.

#3       KEEP YOUR PROMISES
This is a blanket rule for everyone – teacher AND students. Only promise what you intend to do. If you set assignments to be completed get agreement that the work will be completed and returned by a certain day at a certain time – e.g send to me by 5.00pm Thursday. If you promise something as the teacher, make sure you follow through to set the example.

  1. Make a note of what agreements and action items are made and hold people accountable to their promise.
  2. If they get “stuck” be prepared to help, but don’t do it for them.

We all have some of each but usually lean towards one particular style. (Sometimes the style may change depending on what you are learning.) Don’t assume that someone is not paying attention if they are leaning back with their eyes closed – they may be highly auditory and need to filter out distractions to listening) Unless they fall off their chair or start snoring of course – that’s a dead giveaway that they’re just not engaged!!!

None of us are 100% of only one style, but as you’ll see above more people learn by seeing and doing that just hearing.

#4       UNDERSTAND DIFFERENT LEARNING STYLES WITH VAK
People learn is different ways. The three main styles are:

  • Visual                           they learn by seeing                      40%
  • Auditory                      they learn by hearing                    20%
  • Kinaesthetic               they learn by doing                        40%

We all have some of each but usually lean towards one particular style. (Sometimes the style may change depending on what you are learning.) Don’t assume that someone is not paying attention if they are leaning back with their eyes closed – they may be highly auditory and need to filter out distractions to listening) Unless they fall off their chair or start snoring of course – that’s a dead giveaway that they’re just not engaged!!!

None of us are 100% of only one style, but as you’ll see above more people learn by seeing and doing that just hearing.

Keep your lessons interactive, interesting and include all 3 modes of learning in your teaching and you will capture everyone in the class.

The best way to find out how your students like to learn? … Ask them!

#5       SET HIGH EXPECTATIONS
People are surprising resourceful and creative when given the chance. It has been proven that students rise to the level of the expectations of the teacher.

  • Tell a class they are a room full of geniuses (and treat them accordingly) and they will perform at that level. Tell a class they are not very bright and need hand holding all the way – and that’s exactly what you’ll get.
  • Give people things to do that are within their capabilities and then set some “stretch” assignments and ask them to grow into them.
  • People are happiest when they are learning growing and achieving.

#6       PRAISE, ACKNOWLEDGEMENT AND REWARD
Set the right environment for learning. How you praise, acknowledge and reward achievement will depend on the culture of the team, business or classroom and the individuals within it.

  • Work out with your students how they would like to be acknowledged or rewarded. Find out what drives them. Don’t assume that everyone operates the same way because they don’t!
    1. Some like to have a measure against themselves to achieve their Personal Best
    2. Some like individual praise like employee of the week
    3. Some like to have team goals to achieve
  • Each method requires some way of keeping score. Set some measurable targets for the class and get them to report the scores weekly, monthly or whatever is appropriate. We’re looking for a way of seeing measurable improvement.

#7       BE A PERPETUAL STUDENT
The very best teachers and trainers have a love of learning and self-improvement. When you set that example for your students they will have a great role model to learn form. What you SAY is nowhere near as powerful as what you DO.

  • As well as teaching tried and true basics bring cutting edge information to your lessons. Keep it fresh relevant and interesting
  • What are you learning to get better at being YOU as well as getting better at your work?
  • Go for constant and never-ending improvement. Get feedback after each session to find out how the session went. Was there anything you or the class could have done differently to make that session better?

# 8      LEARN HOW TO COMMUNICATE WELL USING DISC PROFILING
Just as people have different learning styles as in the VAK System (above) they also have different personality profiles.

  • Some people are more outgoing, louder and more “visible’
  • Some people more reserved, preferring to stay in the background.
  • Some people are more task oriented – preferring to work quietly alone
  • Some people are more people focussed and prefer to work within a team or with others
  • Some people are quick thinking and quick acting – happy to learn from their mistakes
  • Some people are much slower to make decisions, need more details and worry about making mistakes

DISC Profiling is a way of understanding how different people operate. There are no right or wrong styles. And when you learn to communicate with someone in their own natural style (and they do the same for you) you get fewer mistakes, more cooperation and better collaboration.

Ask about DISC Profiling and training for you and your team

 

#9           SEEK EXCELLENCE RATHER THAN PERFECTION
Perfection is very hard to achieve. It often makes people procrastinate or never attempt anything out of fear of failure.

Striving for excellence will allow you to be human, make mistakes and learn from them and constantly improve

        • As a teacher encourage people to experiment and try new things.  Even if something fails you’ve just learned how NOT to do it next time.
        • Encourage students to find their own answers and not to be afraid of giving the “wrong” answer.
        • Be inclusive: some personalities will be louder and more outgoing than others. Encourage the quieter ones to participate too.
        • Learn to ask great open ended questions:
  1. A closed question will give you a one-word answer e.g. to the “did you, have you, are you, how many” types of questions you’ll get a typical answer like “no, yes, 3”. Which is OK when you want a short answer but can easily close off conversation and will put the focus straight back on you to ask another question. Ask too many closed questions and you will sound like an interrogator
  2. Ask an open ended question like “Tell me about…” or “How did you discover…” or  “what kinds of things could you…” or “what would be the best way to…” and the  conversation will open up and become more interesting. People can solve a lot of challenges and learn a lot just by talking them through

Your problem is never as bad as you think it is… 13 strategies to deal with it

frustrated woman red

CASE STUDY:

Client walks into a session today overwhelmed, tired, frustrated and crying over money and staff issues

One hour later – session ends, client walks out smiling, energised, enthusiastic – she has a page full of notes, ideas and strategies to work on to get her out of burnout and into bliss over the next 90 days.

It’s not uncommon, a meltdown – it may even have happened to you… once or twice … or about a million times!

So what is the MAGIC we worked together?

Now first I have to say, that what I REALLY like about this client (and why I chose to take her on) is that she said “I take responsibility – it’s my fault. What do we do to fix it?”

Actually she needed to think differently. She wasn’t truly stuck, just feeling a lack of resourcefulness – and her Mojo had wandered off for a coffee somewhere.

We looked at the positives: She has no current debts; she has a business earning income so she has cashflow (but not enough of it) and she has stock and services to sell, people to do the work and a database of clients.

So for the rest of the session we brainstormed ideas…

And came up with over 15 ideas that she can implement in the next 90 days to get her business out of chaos and back into bliss –  to get the money flowing and the team on side.

Here’s some of what we came up with in just over ONE HOUR:

1. She has a database full of current and past customers – which she has NEVER tapped into.

  • We’ll now be working on making contact through email marketing and an online newsletter to reignite the “lapsed” clients and to nurture the current ones
  • She has a Facebook page  and website that need work, so she’ll be adding content and enriching the experience for visitors
  • We’re creating some “irresistible offers” excusive to her best clients
  • She’ll be producing a hard copy newsletter – just one A4 sheet printed both sides to start
  • As well as having the hard copy newsletter in her business premises it will also go to her strategic alliances to promote referrals
  • She’ll be hosting some intimate “bring a friend” in-house events to get more referrals
  • She’ll invite her strategic alliances to speak and partner with her at events – at her premises and theirs

2. There are some money leaks and blockages

  • The team will have weekly sales training to learn how to sell elegantly, delivered by the best salespeople on the team
  • The team will learn how to upsell “would you like ‘fries’ with that”? We’ve identified a number of ‘fries’ in the business
  • She is reviewing her prices – she hasn’t put them up in a long time
  • We identified that money is leaking out of the business because the staff is undercharging or not charging properly. They will be trained to use the POS software correctly.
  • We’ll implement some “house rules” for staff and expect more considerate behaviour
  • She has worked out her “break-even” point -what the business needs just to survive and pay its bills and set targets for what she really wants.

Now, she can’t do all this tomorrow – so her homework is to put these strategies into a timeline for the next 90 Days.

None of this is rocket science – you may have heard it before. But to make it work you need to know which buttons to press and when. And if you’re like me you’ll do way better when someone is either holding your hand or giving you a size 9 boot where it’s most needed. (YES I have a coach – actually two of them… double accountability!)

Look if you know you need this kind of support to get you moving with energy and enthusiasm – and if it’s time to call your Mojo back from coffee break … then you probably should look at the “From Business Burnout to Business Bliss in Under 90 Days” Program.

It’s already started – people are already kicking goals!

CLICK HERE for the details

It’s by application only, you can’t just sign up, so we’ll need to talk after you’ve filled in the application. I need to know that you will work and that you’ll be successful.

Let’s get you moving eh?

“Thank You and Hello” – How to Keep More Customers

helloHow many times have you

  • eaten in a restaurant
  • bought new clothes
  • stayed in a hotel
  • bought a magazine
  • gone 10 pin bowling
  • bought a gift for a friend
  • gone to the movies
  • bought take-away food…

 …and felt like a valued customer?

Not just in the moment (it’s fairly easy for a business to deliver that, although often quite rare) but in a long term relationship with that business.

As a customer how do you like to be treated? I’m always delighted when someone recognises me as a customer or prospective customer. I’m even more delighted when they call me by name and remember something about me.

Sure every business owner pays lip service to providing “excellent customer service” but if you don’t know your customer’s name when they shop with you again or never get in touch with them to add value or offer something else, then you’ve made the fatal mistake of saying “thank you and goodbye” instead of “thank you and hello”

What does this mean for your business?

You might be spending way too much money on trying to get new customers instead of serving the customers you already have. Thinking about how you could get even better at customer service and keeping your customers will significantly boost your profit.

If you have an invoice book or some kind of sales system to record customer details then you might be sitting on a gold mine and not even realising it.

If you keep a record of your customer’s name and phone number or email address then you have the start of some very effective low cost marketing.

How many times have you put your business card in a bowl at a restaurant to win a free dinner – and NEVER heard from them again? If you collect business cards from your customers and prospects you have an amazing resource for specific effective targeted marketing

If you offer a product or service that requires you to collect their home or business address then you have everything you need to send targeted direct mail marketing; the kind they’ll like receiving because it’s tailor made for them

Now, before you get hung up on privacy and spam issues –

OF COURSE you will let your customer know that you’ll be in touch with them again, get their permission to send them only things of value like reminders, special offers, invitations, VIP programs and helpful information about the product or service they bought and more.

 

Enjoy! You are creating customers for life 🙂

 

My Gift to You

If you suspect you might be a closet WORKAHOLIC…

…squeezing in just one more task, one more little “nightcap” before you shut down and turn off…

…working weekends again when you promised yourself you wouldn’t…

If the deadly cocktail of broken sleep, problem clients, and money stress is making you doubt your ability to run a successful business…

and you’d really much rather have more…

Confidence,.. Money… Passion… and Freedom…

Then this is my Gift to You…

Click the image below to open my gift…

gift

Pauline Bright

Fake it ’til you become it

Amy CuddyI’ve always been a big fan of the “fake it til you make it”
method of dealing with new situations and being outside my comfort zone.

And I know from experience that your body language tells far more that your words, so thank you Amy Cuddy for adding scientific evidence that not only can your mind change your body, but your body can change your mind…not just “fake it til you make it” but “fake it til you become it”. Your body language
shapes who you are.

Click the picture or this link http://www.youtube.com/watch?v=Ks-_Mh1QhMc&w=180&rel=0 to see the video Amy Cuddy: Your body language shapes who you are

These are my own “confidence secrets”… Try these simple postures next time you need to feel more positive and more powerful: (Best done in private before you go into a meeting or start your day)

1. If you’ve struggled out of bed – strike the gymnast’s pose – the one they do after they’ve finished their routine – legs together, arms up and spread wide, chest out head up and look up. And if you feel slightly ridiculous, you’ll at least get your day off to a better start with a good laugh!

2. The winning runner’s pose – same position as the gymnast pose but
running like you just WON the race.

3. The “I love you this much” pose – stand up – spread your arms as wide as you can, stretch your hands out and get ready to receive…

4. The Wonder Woman pose – watch the video – the picture says it all.

These ones you can do in public… in fact I highly recommend them for when you’re out networking, when you’re giving a presentation on stage or talking in a group, making a sale…

1. Stand tall – get your feet grounded, legs slightly apart, arms comfortably at your side of loosely hold hands at waist height, head up like you’re attached to the sky, shoulders back…breathe and smile

2. Sitting pose – same as above – not slumped in a chair

3. Walking pose – same as standing – move confidently.

This is pretty easy for an extrovert. For introverts, practice it in your mind until you
are more comfortable with it – then give it a go.

Observe the results and let me know how it goes 🙂